Spell the Tea support

For in-game help, open Inbox > Customer service after signing in. If you cannot use Inbox, email hello@plenteaful.com with the subject Spell the Tea support. No game or website account is needed to contact us by email. If the link does not open your email app, copy the address into your usual email service.

Tell us whether you use iPhone, iPad or Android, your device model, game version if known, and what happened. Include any error message, the steps that led to it and your STT player ID if available in Inbox. Do not send passwords, sign-in codes, payment-card details or a full progress code. Hide unrelated personal details in screenshots.

These instructions cover the native iPhone and Android game. Your regular puzzle save stays on your device. Optional Inbox, profiles, Tea Clubs, chat and weekly tournaments use Plenteaful's connected services, hosted by Supabase, with sign-in emails delivered through Supabase and Resend. These services do not back up your complete puzzle save. The optional online version on claude.ai has a separate account and save system.

Sign in to Inbox (optional)

  1. Open Inbox, or go to Settings → Inbox & customer service → OPEN.
  2. Enter your Email address and choose Email me a sign-in code.
  3. Enter the Code from your email in the game, then choose Sign in. Keep the code private; support does not need it.
  4. If prompted, choose Connect this saved game to link this installation for gift delivery.

You can play every puzzle without signing in. First-time sign-in may create your mail account. Your email is not displayed to other players. Once signed in, Inbox displays your player ID beginning with STT-; use that ID when contacting support about your mail account.

Gifts and customer-service replies appear together in Inbox. Use Refresh to check for new mail. Mail sign-in is not a cloud progress backup and is separate from Game Center or Google Play Games sign-in.

Use Claim gift when offered. If delivery was interrupted, Recover gift may appear; follow that recovery prompt instead of trying to claim the same gift on another installation.

Gift delivery is linked to one installation to avoid duplicate claims. If you are moving to another device or see a message that mail delivery needs support recovery, contact customer service. Do not reset or reinstall to try to claim a gift again. An expiry date ends the gift's claim period but does not erase the message.

Delete read hides eligible read messages locally; Show deleted messages brings them back. It does not permanently delete server records. Signing out or uninstalling is also not a mail-account deletion request.

Contact customer service in the game

Open Inbox > Customer service, choose a Topic, describe the issue under What happened? and choose Send support request. Keep the request reference shown after successful submission. Replies appear in the same Inbox, and the Customer service screen also lists your requests and replies.

If sign-in, mail access or sending a request is not working, use hello@plenteaful.com instead. Include your STT player ID if you can see it, but never send the email sign-in code.

Tea Clubs and your public profile

Sign in through Inbox and choose Connect this saved game if prompted, then open Tea Clubs. Use Find to browse open clubs, search by name or enter a friend's invite code. Joining is free; creating a club costs 500 sugar cubes. Private clubs do not appear in search or browsing, so share their invite code only with people you want to invite. Club names and tournament results can still appear in the relevant standings.

Open My profile to change your Public nickname, portrait and frame. Choose Save nickname or Save profile look to apply changes. This is your Spell the Tea profile, not your Game Center or Play Games name. Other players can see your nickname, look and scores in club features; do not put contact details in your nickname.

A club leader can change Who can join? in club settings. If a leader leaves, the longest-serving remaining member takes over. Leader voting opens after three days of inactivity for eligible members who joined at least a day ago and were active in the last seven days.

Club chat, reporting and blocking

Open Tea Clubs → Chat. Only members of your club can read its chat in the game; authorized support can review reported content. Keep messages friendly and do not share passwords, sign-in codes, contact details or other sensitive information.

The chat view includes up to 50 recent visible messages from the last 30 days. Older messages disappearing from this view does not mean their server records were deleted. For account-wide deletion, use the steps below.

Weekly tournaments and prizes

Open Tea Clubs → Play for the weekly tournament, available from cup 21. Entry is free. A round has five cups and up to ten minutes; finish online so the service can validate your words and score. Pet powers and power-ups pause. Tea Clubs → Rankings shows your weekly club group and solo group, separate from platform leaderboards.

Join your chosen club before entering the week's first round if you want to earn club prizes. The week resets Monday at 00:00 UTC; the game displays the end time in your local time. Leaving or being removed from a club forfeits both solo and club prizes for that week and prevents joining, creating a club or playing more tournament rounds until the week ends. Read the confirmation before leaving.

Eligible prizes appear in Tea Clubs → Prizes two minutes after the week ends and can be claimed for 30 days. Choose Claim prize, then collect the gift in Inbox. If it was already sent, use Open Inbox. For interrupted submissions or club creation, use Refresh with the original account and connection; do not reset or reinstall while a result is pending. If it remains unresolved, contact customer service with the week and any error shown.

Delete your Spell the Tea account

The account-deletion control is still labelled Delete mail account in Inbox. It also removes the linked Spell the Tea club profile and player records described below; it is not limited to mail.

  1. In the connected Inbox, choose Delete mail account (Inbox > Delete mail account). If this option is unavailable, use the email alternative below.
  2. Read the permanent-deletion warning and type DELETE only if you want to proceed.
  3. Choose Delete Spell the Tea mail account and wait for confirmation.

If the deletion response is interrupted, check your connection and reopen Inbox on the same device so the app can check the saved request. If it remains unconfirmed, choose Retry requested deletion and sign in with the original account if asked. Do not clear app data or reinstall while confirmation is pending; use the email alternative below if recovery fails.

If a gift delivery is pending, the game requires you to recover that gift before deleting the mail account. If you cannot complete recovery, contact customer service.

This permanently deletes the account's mail profile, messages, gift records, support requests and replies, club profile and membership, authored chat messages, linked help/block/report/vote records, tournament entries and runs, and departure records. Shared club and tournament-level records can remain. Copies of your messages in another player's report or support correspondence can remain until those associated support records are deleted; copies held by other players are outside the app's deletion controls. Contact support about content in a report.

Deletion leaves local puzzle progress and store purchases unchanged. It does not refund purchases or remove Apple/Google accounts or their leaderboard records. If the same sign-in is used in Last Cup Standing, that game's account is retained; otherwise the shared sign-in identity is also deleted. Operator audit entries targeting the deleted player are de-identified. A confirmation record containing hashes derived from a random request token, not a plaintext email or account ID, lets the app recover if the deletion response is interrupted. Service-provider backups and security logs follow the providers' retention processes. Email correspondence is separate and is not automatically erased by in-game account deletion.

If you cannot access the app, email hello@plenteaful.com with the subject Spell the Tea account deletion. No new game or website account is needed to make that request. Include your STT player ID if available. We may need to verify account ownership before acting. Sending the request does not itself confirm deletion; never send passwords or sign-in codes.

Back up or move your progress

  1. Open the game's Settings using the gear button.
  2. Under Play on another device, choose COPY. Save the entire progress code somewhere private and accessible outside the app.
  3. To import a backup, open the same Settings section on the receiving device, paste the full code into Paste a code, and choose LOAD.
  4. Read the replacement warning. Choose LOAD again only when you want to replace that device's current progress with the code.

Back up the receiving device first. Importing replaces core game progress; it is not a full merge of two saves. A progress code is not a complete device backup or a copy of your store purchase history. It can include game progress, pet nicknames, settings and local purchase-related records. Keep the code private. If a code is rejected, check that you copied the complete code, including its TEA2- beginning.

Progress codes do not include mail sign-in tokens, the mail account identity or the mail receipt journal. Importing a progress code does not transfer the installation's mail and gift-delivery binding. Contact customer service when moving mail to another device.

Resetting progress, clearing app data or uninstalling can remove your local save. Avoid those steps while troubleshooting unless you have a usable backup. There is no developer-operated cloud save to restore your native progress automatically.

Purchases and restoring permanent unlocks

Optional purchases include sugar cube packs, helper bundles, companion and outfit unlocks, and No Ads. You can play without buying anything. Apple or Google processes purchases. If an item did not appear, check the transaction's status in the store account used to buy it, then tell us which item, approximately when you bought it, and what the game showed.

Do not buy the item again just to troubleshoot, and do not reset or uninstall before backing up your progress. Store purchase history is not a backup of your local game progress. If you share a receipt or error screenshot, hide unrelated purchases and personal or payment details.

To recover eligible permanent purchases, use the same Apple or Google store account and open Shop → Restore purchases. Permanent products found by the store are marked OWNED. These include the Willow Otter collection, Tea Garden wardrobe, Moon Festival wardrobe and No Ads. This does not restore general puzzle progress.

Sugar cube packs, the Tea tray bundle and Helper hamper are consumable purchases. Restoring does not refill spent cubes or helpers; do not rely on reinstalling or platform leaderboard sign-in to recover them. If the game says a purchase is waiting to be saved, free some device storage and reopen the game. Do not clear the app's data.

Ads and privacy choices

The native game can show Google AdMob ads between some completed puzzles, not while you are entering a word. The permanent No Ads purchase removes between-puzzle ads and unlocks all available calendar puzzles without ads or a daily unlock limit. Optional reward videos remain your choice. The web version has no AdMob ads.

The native game does not ask for an age selection. Every player receives restricted, non-personalized ad requests, and the app checks Google's consent status before loading ads. After the first 20 cups, an ad may appear after completing a new cup, at least 3 minutes after the previous ad when one is available. Replaying cups and timed ranked runs do not trigger these ads.

Open Settings → Ad & privacy preferences → OPEN, then choose Privacy choices to review Google's available privacy controls. The available controls depend on your region. Restricted, non-personalized requests can still involve data processing for ad delivery, measurement and fraud prevention; see the privacy policy for details.

Bonus options offer five free claims each day, followed by optional completed-video rewards when available. Their separate counters reset at local midnight; some options unlock as you progress. In the Shop, a button such as Watch video · get 1 tea light offers a video after the free claims are used. A video reward requires the earned-reward confirmation and a successful local save. Closing early or having no video available may mean no reward. You can continue playing puzzles without watching a reward video.

Game Center and Google Play Games

Platform leaderboards are optional and separate from Tea Clubs → Rankings. Open Rankings from the game menu and choose VIEW beside a ranking, or use the leaderboard controls in Settings. The game signs in and synchronizes your saved score before opening the platform ranking. This includes cups completed, aroma points and your best finished tea-party scores for the current week, including eligible scores earned before sign-in or offline. If a score has not synced, check your connection and tap VIEW again; do not clear the local save.

The game remembers your choice and can resume a previously enabled platform sign-in on later launches. On Android, Google Play Games may also sign in automatically if the device already has a Play Games profile; you can manage that behavior in the Play Games app.

A platform sign-in is not a Spell the Tea cloud backup. Platform services can process gamer identity, scores, analytics and diagnostic information. Profile visibility and platform game-data deletion are managed through Game Center or Google Play Games. Removing the app does not itself remove platform purchase or leaderboard records.

Privacy questions

Email hello@plenteaful.com with the subject Spell the Tea privacy request. No game or website account is required. Read the Spell the Tea privacy policy for details about local data, support correspondence and platform services.

Last updated: October 3, 2026